Privacy Policy mycuci2 Malaysia

1. Introduction and Scope of This Policy

This Privacy Policy describes how mycuci2 collect, process, store, and protect your personal information when you use the website, mobile app or any services we offer. This document applies to all registered users and visitors of the mycuci2 platform based in Malaysia.

By registering an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document carefully in full, as it contains important information about your rights as a user.

2. Types of Information We Collect

We collect your personal data through several methods depending on how you interact with the mycuci2. This information is divided into the following categories:

2.1 Information You Provide Directly

• Full name as shown on a valid identification document.
• Identity card number (MyKad) or passport number for KYC verification.
• Email address used for account communications and notifications.
• Mobile phone number for two-factor authentication (2FA) and important alerts.
• Bank account or e-wallet details (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay) for transaction processing.
• Date of birth to confirm you meet the minimum age requirement of 18 years.

2.2 Information Collected Automatically

• IP address and approximate location based on your internet connection.
• Device type, operating system and web browser version you are using.
• Game session data including login times, session duration and activity history.
• Cookie data and device identifiers to recognise sessions and prevent fraud.
• Financial transaction logs including deposits, withdrawals, and wagering history.

2.3 Identity Verification Information (KYC)

As part of the Know Your Customer (KYC) verification process, we require a copy of a valid identity document and proof of financial account ownership. These documents are transmitted through secure channels and stored in our encrypted systems. This process is mandatory before your first withdrawal is processed and is standard practice in Malaysia's digital financial industry.

3. How We Use Your Information

Every piece of data collected by mycuci2 has a clear and specific purpose. We do not use your information for any purposes other than those stated below:

4. Data Encryption and Security

User data security is the number one priority mycuci2. We use multiple layers of security to ensure your information is always protected at every stage of processing:

• 256-bit SSL Encryption secure all data transmitted between your device and our servers, including all MYR financial transactions.
• Two-Factor Authentication (2FA) protect account access from unauthorized login attempts.
• Encrypted storage ensure all sensitive data is stored in a format that cannot be read without the correct encryption key.
• 24/7 threat monitoring detect suspicious activity in real time and take preventive action immediately.
• Data segregation ensure financial and personal information is stored in separate systems with restricted access.

5. Use of Cookies

Platform mycuci2 use cookies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored in your browser and contain no harmful information.

5.1 Types of Cookies We Use

• Essential Cookies — required for core platform operations such as login verification and session security.
• Preference Cookies — store your language settings and display preferences for a more convenient experience.
• Analytics Cookies — helps us understand how users interact with the platform for continuous improvement purposes.
• Security Cookies — identify trusted devices and detect suspicious access attempts.

You can manage or block cookies through your browser settings at any time. However, blocking essential cookies may affect certain platform features. mycuci2.

6. Sharing Information with Third Parties

mycuci2 does not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, there are limited circumstances where data sharing is necessary to operate our services:

• Payment Providers — providers such as DuitNow, FPX, and e-wallets receive the minimum transaction data required to process your payment.
• KYC Service Providers — audited and registered identity verification partners assist in securely verifying your identity documents.
• Legal Authorities — we fully comply with lawful requests from Malaysian law enforcement agencies when required by court order.
• Game Software Providers — non-personally identifiable game session data is shared for technical troubleshooting and game audit purposes.

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Below are our data retention guidelines:

• Active account data is retained for the duration your account remains active, plus the minimum period required by compliance obligations.
• Financial transaction records are retained for a defined period for audit and legal compliance purposes.
• Customer support communication logs are retained to enable follow-up actions and complaint resolution.
• Data from closed or suspended accounts will be deleted or anonymised once the mandatory retention period has ended.

8. Your Rights as a User

As a user mycuci2, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team via live chat, available 24/7.

9. Changes to This Privacy Policy

mycuci2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect upon being published on this page. The "Last Updated" date at the top of the page will always reflect the most current version of this document.

We encourage you to review this page from time to time. Continued use of the mycuci2 after any changes means you accept the updated version of the Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our customer support team mycuci2 fully available to assist in Bahasa Malaysia via live chat 24 hours a day, seven days a week. We are committed to responding to every privacy inquiry within a reasonable time.